Terms of service
Terms of Service
Overview
This website is operated by AURELL. Throughout the site, the terms “we”, “us” and “our” refer to AURELL.
These Terms of Service apply to your use of our website and to purchases made through our online store. By accessing our website or placing an order with us, you agree to these Terms of Service.
Please read these terms carefully before using our website or purchasing from AURELL.
Our Products
We take reasonable care to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are as accurate as possible.
However, colours may appear slightly different depending on your device, screen settings and lighting conditions. Measurements stated on the website may also be approximate.
Product availability is subject to change. We reserve the right to discontinue products or limit quantities where reasonably necessary.
Orders
When you place an order, you are making an offer to purchase the products in your order.
You will receive an order confirmation after placing your order. Acceptance of your order takes place when we confirm that your order has been dispatched, at which point a contract between you and AURELL is formed.
We reserve the right to cancel or refuse an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or listing error, payment has not been authorised, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, the relevant amount will be refunded.
Prices and Payment
Prices are displayed in the currency shown on our website and may change from time to time.
The price applicable to your purchase will be the price displayed when you place your order, subject to correction of obvious errors.
Any delivery charges that apply will be clearly displayed before you complete your purchase.
AURELL currently offers free standard UK delivery.
Payment must be successfully authorised before an order can be fulfilled.
Promotions and Discount Codes
From time to time, AURELL may offer promotional prices, discount codes or other special offers.
Promotions may be subject to additional terms, including eligibility requirements, expiry dates and restrictions on combining offers.
Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.
We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect orders already validly placed under that promotion.
Shipping and Delivery
Orders are normally processed within 1–2 business days.
Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control.
Please ensure that the delivery information supplied when placing your order is accurate.
Further information is available in our Shipping & Delivery Policy.
Returns and Refunds
If you change your mind about an eligible online purchase, you have 14 days from receiving your order to notify us that you wish to cancel and return it. Once you have notified us, you must return the item within 14 days.
Further information about eligibility, return condition, return postage and refunds is provided in our Returns & Refunds Policy.
Nothing in these Terms limits your statutory rights, including your rights in relation to faulty, damaged or misdescribed goods.
Intellectual Property
Unless otherwise stated, the content of this website — including AURELL branding, logos, text, graphics, photographs, designs and other original website content — belongs to AURELL or is used by us with appropriate permission.
You may use our website for personal, non-commercial purposes.
You must not reproduce, distribute, sell, commercially exploit or use our protected content without permission, except where permitted by law.
Acceptable Use
You must not knowingly misuse our website, interfere with its operation, attempt to gain unauthorised access to it, introduce malicious software, use the website for fraudulent or unlawful purposes, or infringe the rights of others.
Third-Party Services
Our store may use third-party providers to support services such as website hosting, payment processing and delivery.
Where you use third-party services through our website, additional terms or privacy practices belonging to those providers may apply.
Links to third-party websites are provided where useful, but we are not responsible for the content or availability of websites we do not control.
Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer law.
To the extent permitted by law, AURELL will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from use of our products or website for purposes unrelated to their intended personal use.
Nothing in these Terms affects your statutory consumer rights.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.
The version published on our website at the time you place an order will apply to that purchase.
Governing Law
These Terms are governed by the laws applicable in the part of the United Kingdom in which AURELL is established, without limiting any mandatory consumer protections that apply to you.
If you are a consumer resident elsewhere in the UK, you may also benefit from mandatory rights available under the laws applicable to you.
Contact
If you have questions about these Terms of Service, please contact AURELL using the contact information provided on our website.