Refund policy

Returns & Refunds

We hope you love your AURELL purchase. If you change your mind, you have 14 days from the date you receive your order to tell us that you wish to return it.

Once you have notified us, you must return the item to us within 14 days.

To request a return, please contact us using the contact details provided on our website. We will provide you with the return instructions and return address. Please do not send an item back without first contacting us.

Return Condition

Please take reasonable care of your AURELL item while it is in your possession. Returned items should be sent back in their original condition, with any straps, dust bags and other accessories supplied with the order.

You may inspect the item as you would reasonably do in a shop. However, if an item has been used or handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may make an appropriate deduction from the refund where permitted by law.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the item to us unless we agree otherwise.

We recommend using a tracked postal service and keeping proof of postage until your return has been completed.

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible. Where appropriate, AURELL will arrange or cover reasonable return costs.

Refunds

Once your returned item has been received, we will inspect it and process your refund in accordance with your legal rights.

Approved refunds will be made to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where you cancel your entire order under your statutory cancellation rights, any eligible standard delivery charge will also be refunded as required by law. Additional delivery costs resulting from choosing a more expensive delivery option than our standard service are not refundable beyond the cost of standard delivery.

Faulty or Misdescribed Items

Your rights in relation to faulty, damaged or misdescribed goods are separate from our change-of-mind returns policy.

Nothing in this policy limits or excludes any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return your eligible purchase and place a new order.

Contact Us

If you have any questions about a return or refund, please contact AURELL through the contact details provided on our website.